FAQ
Welcome to Brafit Direct's FAQ section. Please click on the pink headings for detailed information.
How do I contact Brafit Direct?
Can I send a Brafit Direct product to a friend?
Where is the Privacy Policy?
Where are the website Terms and Conditions?
How do I know my bra is fitting me correctly?
How do I convert international sizes to Australia / New Zealand sizes?
How do I care for my bra?
How can I find out more about a bra, brief or swimwear style?
Is there a difference between maternity and nursing bras?
Is a clearance item different to a sale item?
Can I get my purchase gift wrapped?
Is Brafit Direct an Australian company?
What is a star product?
Are the women on the website professional models?
Could I become a Brafit Direct model?
What types of products can I purchase from Brafit Direct?
How do I search for products?
What information is available on an individual product page?
How do I view detailed product images?
How do I select my size?
What does the size chart mean?
How can I find a bra’s matching brief?
What is a related product?
What is the Lingerie Drawer?
How do I save a product to my Lingerie Drawer?
How can I view what I have saved to my Lingerie Drawer?
Can I change the quantity of the item I am purchasing in my Lingerie Drawer?
How do I search for the shipping option I prefer?
How do I add another item to my Lingerie Drawer?
Can I choose how many Brafit Charms I want to apply to a transaction?
How do I know how many Brafit Charms I will earn during a transaction?
When is a promotional code or Brafit Charms applied to my transaction total?
Can I save my Lingerie Drawer and come back to it later?
Can I change my shipping details before I complete my purchase?
How do I cancel an order?
What is Brafit Direct account?
How do I register for a Brafit Direct account?
Where can I login to my Brafit Direct account?
How do I change my contact information?
BRAFIT MEASUREMENT and REVIEWS
How do I take my Brafit Measurement?
Can I save my Brafit Measurement?
How can I search products using my Brafit Measurement?
What products can I review?
How do I review products?
What are Brafit Charms?
How can I earn Brafit Charms?
How can I redeem Brafit Charms?
Is there a discount for students or seniors?
How do I enter promotional codes?
What is the Brafit Price?
What is a Wishlist?
How do I make a Wishlist?
How do I send a Wishlist?
How do I find a friend’s wishlist?
How do I purchase a gift voucher?
How will the gift voucher be sent?
What payment options are available?
If making a payment via credit card, what receipts will I receive?
If making payment via direct deposit, where can I find Brafit Direct’s bank account details?
If making payment via direct depositl, what receipts will I receive?
Where does Brafit Direct deliver to?
When will my ordered items be dispatched?
How long does it take for orders to arrive usually?
Can I track my items?
Do I receive an email informing me when my items have been dispatched?
How will my ordered items be delivered?
How will my ordered items be packaged?
What information is included with my order?
What is the returns policy?
What is the procedure to return an item?
Do I need to complete any paperwork for a return?
Do I have to contact Brafit Direct before returning an item?
Do I have to pay for returns postage?
In what situation can I return an item and receive a refund?
What condition do I need to return the item?
How quickly will my return be processed?
How quickly will my credit note be processed?
How quickly will my exchange item be delivered to me?
Do refunds affect my Brafit Charm balance?
